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STAY AT HANKS

PRIVACY POLICY

This Privacy Policy explains how Hanks House ("we", "us", "our") collects, uses and protects personal data when you use this website ("the Site") or make an enquiry or booking. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

 

1. Who We Are

Hanks House Chipping Norton, Oxfordshire Email: info@hankshouse.co.uk Telephone: +44 7401 778770

 

2. Website Hosting

The Site is built and hosted on the Wix.com platform. Wix acts as a data processor for certain technical and analytics data collected through the Site. Wix's own privacy and cookie practices are set out at wix.com/about/privacy. We are not responsible for Wix's processing of data outside our instructions, but we have chosen Wix as a provider that meets UK GDPR requirements for our processors.

 

3. Information We Collect

We may collect the following personal data:

3.1 Enquiry and booking form data: name, email address, telephone number, postal address, and details of your intended stay (dates, party size, requirements) submitted via the Site.

3.2 Correspondence data: information you provide when you contact us by email or telephone.

3.3 Technical and usage data: IP address, browser type, device information, pages visited and time spent on the Site, collected automatically via Wix's built-in analytics and cookies.

3.4 Cookie data: see Section 7 below.

We do not knowingly collect payment card details directly; any payments are processed through Wix's payment infrastructure or a third-party payment provider, subject to their own security standards.

 

4. How We Use Your Information

We use personal data to:

  • respond to enquiries and process booking requests;

  • administer confirmed bookings, including pre-arrival communication;

  • send information you have requested, such as availability or pricing;

  • improve the Site and understand how it is used;

  • comply with legal and regulatory obligations.

We will only send marketing communications (such as news or offers) where you have given consent, and you may withdraw this at any time.

 

5. Legal Basis for Processing

We process personal data on the following bases:

  • Contract: to take steps towards, and to perform, a booking contract with you.

  • Consent: for marketing communications and non-essential cookies.

  • Legitimate interests: to respond to general enquiries, maintain the security and performance of the Site, and improve our services.

  • Legal obligation: where required for accounting, tax or regulatory purposes.

 

6. Sharing Your Information

We may share personal data with:

6.1 Wix.com, as our website hosting and forms provider.

6.2 Third-party concierge and service partners, such as Harrad & Bloom, but only where you have requested such services and only to the extent necessary to fulfil that request.

6.3 Professional advisers, regulators or law enforcement, where required by law.

We do not sell personal data to third parties.

 

7. Cookies

7.1 The Site uses cookies, including those set by Wix, to enable core functionality, remember preferences and gather analytics on how the Site is used.

7.2 Where required, a cookie banner will allow you to accept or decline non-essential cookies. You can also control cookies through your browser settings, though disabling cookies may affect the functionality of the Site.

 

8. International Transfers

Wix may process and store data on servers located outside the UK and European Economic Area. Where this occurs, Wix has confirmed it maintains appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected to UK GDPR standards.

 

9. Data Retention

We retain personal data submitted via enquiry or booking forms for as long as necessary to respond to your enquiry, fulfil a booking, and meet any legal, accounting or tax obligations, after which it is securely deleted.

 

10. Your Rights

Under UK GDPR, you have the right to:

  • request access to the personal data we hold about you;

  • request correction of inaccurate data;

  • request deletion of your data, subject to legal retention requirements;

  • object to or restrict certain processing;

  • request data portability;

  • withdraw consent at any time where processing is based on consent;

  • lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us using the details in Section 1.

 

11. Security

We take reasonable technical and organisational measures to protect personal data, including relying on Wix's platform-level security measures. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of data submitted to the Site.

 

12. Children

The Site is not directed at children, and we do not knowingly collect personal data from children under 16 without parental consent.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on the Site.

 

14. Contact

Hanks House, Chipping Norton, Oxfordshire Email: info@hankshouse.co.uk Telephone: +44 7401 778770

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